Ok, so I decided to change the mood a bit and talk about business. One of the most important things in business to take notice of is customer service. Customer service at all levels. It's common knowledge, but many small businesses fail to realize how important the details of their relationships with people are.

I'll give you an example. At a little store I go to to purchase things like water, or milk, I have found their customer service to be lacking something fierce. First, when I don't know where something is, and I ask where something is, I get a "It's over their" with a finger pointed. Would it be so difficult for someone to show me where it is? There are on average 3-4 people there doing something. Is doing their job more important than helping the customers who allow them to have a job? Without customers there is no business, without business there is no job to be had. So I say, take a minute, show the customer exactly where something is and then do whatever it is you think is more important than your customer.

Another observation is in the actual giving of change, or leftover money when you pay for something. I give the cashier money, not on the table, but directly in her hand. She takes the money put's it in the cash register, and then takes out the right amount of money and counts it out again while she is putting it on the table so she can hurry up to the next person. What does that do? Well it does two things. It takes away a personal feeling from the transaction an additional step in the processing of customers. If the cashier counted the money when she took it out of the drawer, and then counted it again directly into my hand it would allow for faster processing, a more personal service, as well as saving the customer the difficulty of trying to pick up the money off the table and being in the way of the next person.

If the store understood customer service at all, if the store owner understood that customers make business happen, then the store owner would have already observed and corrected all of these things. People make business happen, make people your number one priority, when you care for people, and people are your number one priority, then you can make wonder things happen in business. Leaders are not commanders of people, leaders are servants of people, without staff we cannot be leaders, so we serve them, without customers we cannot have staff, so we and our staff serve customers. A leader can't like some people more than others, give more attention to some people more than others, he/she has to find a way to treat them all equally, care for each and every individual in their own unique way.